Make a request

Use this form to ask about your information, to report a problem using the site, to report a copyright problem or to ask for a refund. It reaches the people who answer these requests.

• Privacy requests are answered within 45 days. See the privacy policy.
• Accessibility reports get a reply within 5 business days. See the accessibility statement.
• Refund requests are decided within 10 business days. See the refund policy.

If your request is about a student record, the fastest route is often the CBO or school that manages it. They can correct or remove a record directly. You can still ask us here.